Refund Policy

 

Refund & Returns Policy

 


Last Updated: August 25, 2025


At LUVR, your satisfaction is our priority.

We stand by the quality of our products and offer a 30-Day Satisfaction Guarantee on eligible physical items.

If something isn’t right, our team will help you find the best solution — which may include a replacement, store credit, or refund depending on the situation.

 

 

 

30-Day Satisfaction Guarantee (Physical Products Only)

 


If you’re not satisfied with your product within 30 days of delivery, contact our team and we’ll review your case.

We may offer a refund, replacement, or store credit after evaluating your order and the condition of the returned item.


 

Eligibility for a Refund

 

 

  • The product must be unused and in its original condition (unless defective).

  • The product must be returned in its original packaging.

  • Proof of purchase is required (order confirmation or receipt).

 


👉 Contact us before returning any item:

📧 support@tryluvr.com

Our team will guide you through the next steps.

 

 

 

Defective or Damaged Items

 


If your item arrives defective, damaged, or incorrect, email support@tryluvr.com with your order details and a photo or video.

In accordance with consumer protection laws, we’ll promptly arrange a replacement, repair, or refund at no cost to you.

 

 

 

Incorrect Address or Delivery Failure

 


If an incorrect shipping address is provided at checkout:

 

  • We can reship your order once the correct address is confirmed (additional shipping fees may apply).

  • If delivery is refused or returned to sender, outbound and return shipping costs will be deducted from any eligible refund.

 

 

 

 

Exchanges

 


We replace items only if they are defective, damaged, or sent in error.

👉 For defective items, LUVR covers all shipping costs.

To initiate an exchange, contact support@tryluvr.com.

 

 

 

Digital Benefits & VIP Membership – Non-Refundable Policy

 


Like a concert ticket or digital download, once your digital benefits are accessible, they become non-refundable — even if unused.


Your LUVR VIP Membership provides immediate access to:

 

  • Huge first-order discounts (up to 80% off)

  • Up to 80% off select products

  • Exclusive VIP Store: https://tryluvr.com/collections/vip-club

  • Extended 1-year warranty on all orders

  • Lifetime 25% discount on future purchases

  • Priority support and free shipping

  • Early access to new launches and bundles

 


These benefits are made available immediately upon enrollment, and therefore are non-refundable once accessed.

Cancellation ends future charges only.

 

 

 

Refunds for Discounted Purchases

 


Refunds for products purchased using VIP discounts (25% or 80%) will be calculated based on the amount paid, not the original retail price.

 

 

 

Extended Warranty for VIP Members

 


VIP Members receive a 1-year extended warranty on items purchased during the membership period.

Replacements or repairs will be provided free of charge, except in cases of misuse or intentional damage.

 

 

 

Free Shipping on Exchanges (VIP Members)

 


VIP Members enjoy free shipping on exchanges or returns for defective products.

 

 

 

Subscription and Cancellation

 


Your VIP Membership includes a 21-day free trial with no obligation.

After the trial, it automatically renews at $29.99 USD/month (VAT included where applicable).


You may cancel anytime without penalty through:

 

 


Access to benefits continues until the end of your current billing cycle.

Refunds are not issued for partially used periods.

Physical products remain eligible under the 30-Day Satisfaction Guarantee, but digital benefits remain non-refundable once accessed.

 

 

 

Late or Missing Refunds

 


If you haven’t received your refund:

 

  1. Check your bank or card account again.

  2. Contact your credit card company (some delays may occur).

  3. Contact your bank for processing updates.

 


👉 Still no refund? Email support@tryluvr.com.

Refunds are processed within 14 days where applicable.

 

 

 

Dispute Resolution

 


For any concerns or disputes, please visit our Resolution Center:

🔗 https://dispute.tryluvr.com

 

 

 

Return Center

 


To initiate a return:

📧 support@tryluvr.com


⚠️ Do not send back any product without confirmation. Unauthorized returns may delay or void processing.

 

 

 

Contact Information

 


📧 support@tryluvr.com

📍 160 W Camino Real #561, Boca Raton, FL 33432, USA

⏱️ Response Time: within 3 business days